Frequently Asked Questions

How do I tune into Freeze-Frame Radio?

Why doesn't the "Now Playing" page ever change?

Why does the web site look so poorly formatted?

 



How do I tune into Freeze-Frame Radio?


Once you click "Listen Now" you will have a new window open that looks like the image below.

At this point an embedded player will start automatically and you will have the option of leaving the window open (it can be minimized) and listening to the station directly through the page itself or if you prefer you can choose to have the stream play through any of the four music players listed below.  We have linked to each of the players free download sites for your convenience, though many of them are probably already in your computer and ready to run.



Windows Media Player  (Automatically a part of all Windows operating systems)
Win Amp  (A free downloadable program)
iTunes  (Popular free program typically not found on office computers)
RealPlayer  (A free downloadable program)



To use any of the above listed programs simply click the appropriate icon located directly below the embedded player.  Once you have opened the stream in one of these media players you can close the LoudCity window, it is only needed for the initial launch.


Why doesn't the "Now Playing" page ever change?


The "Recently Played" page should auto-refresh shortly after every song change..

If you are not seeing an updated page you should be able to manually update it by clicking the "Recently Played" tab.  If even that is not working then more than likely your browsers internet settings are set to keep pages in memory for an extended period of time.  This helps your pages load quicker, but you're often seeing out of date versions of the page.

Keep in mind that if you are a station owner you have access to a much more sophisticated auto-refreshing "Now Playing" page in the owners section of the web site.  The owner's version includes cover art and dedication information.

To correct this issue in the public section of the web site follow these steps...
STEP ONE:

On your internet explorer software (we recommend using the newest version of Microsoft Internet Explorer when viewing our site) select TOOLS and then select INTERNET OPTIONS.  This should open a window like the one you see here.
   
STEP TWO:

Once you've opened the internet options select the SETTINGS tab under Browsing History (highlighted in blue in the above photo).

This should open another window like the one you see to the right of this information.

The default setting in Explorer under Temporary Internet Files is AUTOMATICALLY.  Change that to EVERY TIME I VISIT THE WEBPAGE.

Select OK and you should be all set!  Now the "Recently Played" page will update every time you click on the tab.


Why does the web site look so poorly formatted?


If you find that our web site does not look properly formatted on your computer it's most likely because you are not using the latest version of Microsoft Explorer.

When we designed the Freeze-Frame Radio website it was designed specifically for the Microsoft Explorer browser.  Other browsers such as Opera and FireFox will tend to justify all text and images to the left of the screen.  Older versions of Explorer may do this as well.

To fully enjoy the design and functionality of our web site we highly recommend you download the latest version of explorer.  Clicking on the logo below will take you to the free download page.

Explorer 7.0 now includes many of the features that FireFox has had for the past year.  Items like tabbed browsing and full-screen overviews of those tabs are now standard in Explorer.